Alright, Joshua thanks for taking the time to share your stories and insights with us today. One of the toughest parts of scaling a business is maintaining quality as you grow. How have you managed to maintain quality? Any stories or advice?
MÄS began in 2017 as a “pop-up” in the basement of MIX Bakeshop. Its inaugural menu featured exclusively hand-picked and foraged ingredients from Southern Oregon, which were practically free. As MÄS ingrained itself in the community, its reputation and budget expanded. As a creative chef, I aspired to learn and utilize the finest products I could access. Over the years, as MÄS grew busier, the need for staff arose. With staff on board, quality control became crucial. Initially, I struggled to let go of overseeing everything that my guests consumed. With MÄS undergoing a major business transformation, I found myself stepping back. Improved communication became a cornerstone of quality control; let’s be honest, I’m not the best at expressing my thoughts clearly. For me, it’s essential to sit down, articulate my ideas and vision, and gather feedback from the team. Ultimately, I believe that people feel more secure when they grasp what is happening, empowering them to produce higher-quality work as they progress within the business.
